Refund policy

Returns & Refunds

Because our products are made to order especially for you, we do not accept returns or exchanges for incorrect size, color, or change of mind.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order. Include your order number and clear photos of the item and issue so we can review it and make it right.

Please contact us before sending any item back. Do not return items directly to the manufacturer or to an address on the shipping label unless instructed to do so.

To report an issue with your order, contact us at pattycarrillo05@gmail.com

Damages and issues
Please inspect your order upon receiving it and contact us as soon as possible if your item is defective, damaged, misprinted, or if you receive the wrong item. Please include your order number and clear photos of the item and issue so we can evaluate the problem and make it right.

Exceptions / non-returnable items 

Because our products are made to order, we cannot accept returns or exchanges due to incorrect size or color selection, or change of mind. Please review product descriptions and sizing information carefully before placing your order. Sale items and gift cards are also non-returnable.

Exchanges
Because our products are made to order, we do not offer exchanges for incorrect size, color selection, or change of mind. If your item arrives damaged, defective, misprinted, or incorrect, please contact us so we can help resolve the issue.

 

Refunds

If your order qualifies for a refund due to a damaged, defective, misprinted, or incorrect item, we will notify you once your claim has been reviewed. If approved, your refund will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.